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Evidence Guide: MSS024001 - Work and communicate effectively as an environmental technician

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS024001 - Work and communicate effectively as an environmental technician

What evidence can you provide to prove your understanding of each of the following citeria?

Work within Australia’s environmental management framework

  1. Demonstrate broad knowledge of how governments, legislation, policies, codes of practice and Australian Standards provide a framework of environmental protection measures in Australia
  2. Perform all work activities in accordance with relevant environmental management requirements, including sustainable energy principles and work practices
Demonstrate broad knowledge of how governments, legislation, policies, codes of practice and Australian Standards provide a framework of environmental protection measures in Australia

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform all work activities in accordance with relevant environmental management requirements, including sustainable energy principles and work practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within organisation’s structure and culture

  1. Demonstrate broad knowledge of organisation’s business goals, ethics, products and/or environmental services
  2. Identify key worksites and/or functions and personnel
Demonstrate broad knowledge of organisation’s business goals, ethics, products and/or environmental services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key worksites and/or functions and personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in accordance with organisation’s agreements and legislative requirements

  1. Locate key workplace information and apply it correctly
  2. Follow organisation’s policy and procedures relating to employment, security, confidentiality and reporting lines
  3. Identify work health and safety (WHS) and regulatory requirements, codes of practice, standards, hazards and risks, and control measures relevant to environmental technical services provided
Locate key workplace information and apply it correctly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation’s policy and procedures relating to employment, security, confidentiality and reporting lines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify work health and safety (WHS) and regulatory requirements, codes of practice, standards, hazards and risks, and control measures relevant to environmental technical services provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide environmental technical services

  1. Identify workplace roles and responsibilities of personnel working within the environmental function
  2. Identify typical tasks and calendar of events in work area
  3. Recognise and locate the equipment and resources required for everyday work
  4. Interpret work instructions correctly and seek clarification, if necessary
  5. Follow work instructions to perform environmental technical tasks safely and efficiently
  6. Maintain own work area, equipment and materials in a safe and organised manner according to workplace procedures
Identify workplace roles and responsibilities of personnel working within the environmental function

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify typical tasks and calendar of events in work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and locate the equipment and resources required for everyday work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret work instructions correctly and seek clarification, if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow work instructions to perform environmental technical tasks safely and efficiently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain own work area, equipment and materials in a safe and organised manner according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise daily work efficiently

  1. Assess and prioritise workload according to level of responsibility
  2. Advise supervisor if additional resources or support are required to improve performance
  3. Undertake duties in a positive manner to enhance workplace cooperation and efficiency
Assess and prioritise workload according to level of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise supervisor if additional resources or support are required to improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake duties in a positive manner to enhance workplace cooperation and efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate/liaise effectively with customers, contractors and stakeholders

  1. Listen actively and use appropriate language when communicating with other people
  2. Respond appropriately to verbal and written messages
  3. Record and convey information so that it is clearly understood
  4. Respect the values, concerns and diverse views of people involved in, or impacted by, organisation’s activities
  5. Resolve conflict through meaningful negotiation and compromise, as necessary
  6. Redirect inquiries or disputes beyond own area of responsibility to relevant personnel for action
  7. Adhere to site agreements and protocols in order to maintain credibility and trust
Listen actively and use appropriate language when communicating with other people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately to verbal and written messages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and convey information so that it is clearly understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respect the values, concerns and diverse views of people involved in, or impacted by, organisation’s activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve conflict through meaningful negotiation and compromise, as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Redirect inquiries or disputes beyond own area of responsibility to relevant personnel for action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adhere to site agreements and protocols in order to maintain credibility and trust

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept responsibility for quality of own work

  1. Monitor and adjust work practices to ensure that the quality of outputs is maintained
  2. Identify and report opportunities for improvements in procedures, processes and equipment in work area
Monitor and adjust work practices to ensure that the quality of outputs is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report opportunities for improvements in procedures, processes and equipment in work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify own learning needs

  1. Identify career options and training opportunities in the organisation
  2. Consult appropriate personnel to identify own learning needs for future work requirements and career options
Identify career options and training opportunities in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult appropriate personnel to identify own learning needs for future work requirements and career options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within Australia’s environmental management framework

1.1

Demonstrate broad knowledge of how governments, legislation, policies, codes of practice and Australian Standards provide a framework of environmental protection measures in Australia

1.2

Perform all work activities in accordance with relevant environmental management requirements, including sustainable energy principles and work practices

2

Work within organisation’s structure and culture

2.1

Demonstrate broad knowledge of organisation’s business goals, ethics, products and/or environmental services

2.2

Identify key worksites and/or functions and personnel

3

Work in accordance with organisation’s agreements and legislative requirements

3.1

Locate key workplace information and apply it correctly

3.2

Follow organisation’s policy and procedures relating to employment, security, confidentiality and reporting lines

3.3

Identify work health and safety (WHS) and regulatory requirements, codes of practice, standards, hazards and risks, and control measures relevant to environmental technical services provided

4

Provide environmental technical services

4.1

Identify workplace roles and responsibilities of personnel working within the environmental function

4.2

Identify typical tasks and calendar of events in work area

4.3

Recognise and locate the equipment and resources required for everyday work

4.4

Interpret work instructions correctly and seek clarification, if necessary

4.5

Follow work instructions to perform environmental technical tasks safely and efficiently

4.6

Maintain own work area, equipment and materials in a safe and organised manner according to workplace procedures

5

Organise daily work efficiently

5.1

Assess and prioritise workload according to level of responsibility

5.2

Advise supervisor if additional resources or support are required to improve performance

5.3

Undertake duties in a positive manner to enhance workplace cooperation and efficiency

6

Communicate/liaise effectively with customers, contractors and stakeholders

6.1

Listen actively and use appropriate language when communicating with other people

6.2

Respond appropriately to verbal and written messages

6.3

Record and convey information so that it is clearly understood

6.4

Respect the values, concerns and diverse views of people involved in, or impacted by, organisation’s activities

6.5

Resolve conflict through meaningful negotiation and compromise, as necessary

6.6

Redirect inquiries or disputes beyond own area of responsibility to relevant personnel for action

6.7

Adhere to site agreements and protocols in order to maintain credibility and trust

7

Accept responsibility for quality of own work

7.1

Monitor and adjust work practices to ensure that the quality of outputs is maintained

7.2

Identify and report opportunities for improvements in procedures, processes and equipment in work area

8

Identify own learning needs

8.1

Identify career options and training opportunities in the organisation

8.2

Consult appropriate personnel to identify own learning needs for future work requirements and career options

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within Australia’s environmental management framework

1.1

Demonstrate broad knowledge of how governments, legislation, policies, codes of practice and Australian Standards provide a framework of environmental protection measures in Australia

1.2

Perform all work activities in accordance with relevant environmental management requirements, including sustainable energy principles and work practices

2

Work within organisation’s structure and culture

2.1

Demonstrate broad knowledge of organisation’s business goals, ethics, products and/or environmental services

2.2

Identify key worksites and/or functions and personnel

3

Work in accordance with organisation’s agreements and legislative requirements

3.1

Locate key workplace information and apply it correctly

3.2

Follow organisation’s policy and procedures relating to employment, security, confidentiality and reporting lines

3.3

Identify work health and safety (WHS) and regulatory requirements, codes of practice, standards, hazards and risks, and control measures relevant to environmental technical services provided

4

Provide environmental technical services

4.1

Identify workplace roles and responsibilities of personnel working within the environmental function

4.2

Identify typical tasks and calendar of events in work area

4.3

Recognise and locate the equipment and resources required for everyday work

4.4

Interpret work instructions correctly and seek clarification, if necessary

4.5

Follow work instructions to perform environmental technical tasks safely and efficiently

4.6

Maintain own work area, equipment and materials in a safe and organised manner according to workplace procedures

5

Organise daily work efficiently

5.1

Assess and prioritise workload according to level of responsibility

5.2

Advise supervisor if additional resources or support are required to improve performance

5.3

Undertake duties in a positive manner to enhance workplace cooperation and efficiency

6

Communicate/liaise effectively with customers, contractors and stakeholders

6.1

Listen actively and use appropriate language when communicating with other people

6.2

Respond appropriately to verbal and written messages

6.3

Record and convey information so that it is clearly understood

6.4

Respect the values, concerns and diverse views of people involved in, or impacted by, organisation’s activities

6.5

Resolve conflict through meaningful negotiation and compromise, as necessary

6.6

Redirect inquiries or disputes beyond own area of responsibility to relevant personnel for action

6.7

Adhere to site agreements and protocols in order to maintain credibility and trust

7

Accept responsibility for quality of own work

7.1

Monitor and adjust work practices to ensure that the quality of outputs is maintained

7.2

Identify and report opportunities for improvements in procedures, processes and equipment in work area

8

Identify own learning needs

8.1

Identify career options and training opportunities in the organisation

8.2

Consult appropriate personnel to identify own learning needs for future work requirements and career options

Evidence of competence in this unit must satisfy all of the requirements of the elements and performance criteria and include demonstration of:

interpreting workplace information relevant to everyday work, such as legislative, employment, security, confidentiality and reporting requirements; site agreements and protocols; and work instructions

following procedures for working safely, minimising environmental impacts and responding to emergency incidents and accidents

planning and performing environmental technical tasks safely and efficiently either alone or in teams

safely using, maintaining and storing equipment/materials and disposing of waste

using effective communication skills to give and receive information, address differing opinions and avoid or resolve work conflicts

seeking advice when tasks, inquiries, problems or disputes are beyond own area of responsibility or technical competence

accepting responsibility for the quality of work outputs and contributing to quality improvements

identifying career options and own learning needs.

Must provide evidence that demonstrates knowledge of:

key features of Australia’s environmental management framework; relevant legislation, industry codes of practice and Australian Standards relevant to job role

organisation’s business objectives, sites, product and/or service range, structure and reporting lines

role of the organisation’s environmental function (e.g. services, products, technology and compliance)

common features of job role statements and position descriptions for environmental technicians

details of own job role requirements, rights and responsibilities

basic ethical values and principles, such as respect for the law, responsibility, courtesy, diligence and confidentiality

name and function of equipment, materials and other resources used to perform environmental technical tasks in job role

workplace policies and procedures that govern own employment and personal work; health, safety and environment

relevant hazards, safe work practices and use of personal protective equipment (PPE) for job role.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Legislation, regulations, standards, codes, workplace procedures and requirements include the latest version of one or more of:

federal legislation, such as the Environment Protection and Biodiversity Conservation Act, International Conventions and National Environmental Protection Measures

state/territory government legislation and local government by-laws, policies, regulations and plans dealing with land use, cultural/heritage sites, vegetation management, biodiversity management, water and water management, pollution and contaminated sites

legislation, standards and codes of practice for WHS and handling of dangerous goods

Australian and international standards covering environmental management, such as AS/NZS ISO 14000 Basic Set:2007 Environmental Management Basic Set

registration/licensing and/or accreditation requirements

workplace environmental management plans and procedures for specific sites and/or activities (e.g. sampling, monitoring, construction and mining)

workplace documents, such as standard operating procedures (SOPs), work schedules, recording and reporting procedures, equipment manuals and warranties; safety data sheets (SDS) and safety procedures; waste minimisation, containment, processing and safe disposal procedures

Environmental technical services include one or more of:

routine site sampling of water, air, soil and/or noise

packaging, labelling, storing and transporting samples

routine site measurements that involve a narrow range of variables and/or easily recognised acceptable ranges

straightforward field surveys

entering of data into databases, checking of data quality and reporting results

cleaning of equipment and/or vehicles

housekeeping of work areas

Sustainable energy principles and work practices include one or more of:

examining work practices that involve excessive use of electricity, gas and/or water

switching off equipment when not in use

regularly cleaning filters

recycling and reusing materials wherever feasible

minimising waste

Business ethics requirements include:

following workplace policies and procedures (e.g. employment conditions, ethics, copyright, intellectual property, privacy, quality and customer service)

behaving honestly and openly

respecting others and treating them with courtesy and impartiality

working diligently and responsibly

ensuring confidentiality of information such as client identification, data and results

WHS requirements include:

compliance with relevant federal/state/territory WHS legislation at all times

assuming that samples are potentially hazardous and applying standard precautions

accessing and applying current industry understanding of infection control issued by the National Health and Medical Research Council (NHMRC) and state/territory Departments of Health, where relevant